If I could encapsulate my feelings regarding last week’s article on The Verge in one breath, a sigh would say it all.
As a customer, I feel let down. Worse, I feel tricked. Tricked into believing that I should identify with the brand you’ve built around travel, belonging, and thoughtful design. Tricked into being excited to spend hard-earned money on something that would further align my identity around those things. Tricked into encouraging…
